| There are a ton of performance review examples on | | | | sometimes cuts off customers when they speak or |
| the Web that you can learn from or even copy | | | | neglects their opinion of the issue because he knows |
| verbatim to your own review if luck would have it | | | | what it's really about. Aside from that, employee is |
| that you need exactly that sort of review. But most | | | | usually courteous and well-mannered towards many |
| of them won't go any further than that and any | | | | different customers.' Another skill that directly |
| deeper than explaining through examples. So here's a | | | | affects his work. Since his line of work always deals |
| sort of short outlined performance review that has | | | | with customers, this area is included. |
| some explanations as to why items were included. | | | | Teamwork and workplace behavior: 4 of 5. Employee |
| This is for a technical support representative. | | | | can work well alone or under supervision or within a |
| Troubleshooting knowledge and skills: 4 of 5. | | | | team. His good natured personality and affable |
| Employee consistently displays adept know-how and | | | | character also help team morale and teamwork, |
| troubleshooting expertise. Employee knows several | | | | though most of the time he doesn't volunteer for |
| different fixes to varied issues. Requires only further | | | | anything and needs to be called out due to a lack of |
| internal training for advanced troubleshooting.' Now | | | | initiative.' Personal traits and characteristics can affect |
| this part directly relates to the employees skill in his | | | | individual output and teamwork much more than you |
| work. Every performance review should have this. | | | | can imagine, so leave a spot for this area in your |
| Communication and customer service aptitude: 3 of 5. | | | | performance review. |
| Employee gets carried away with troubleshooting and | | | | |