| It seems the Dark Continent has much to offer in | | | | too are also pretty low in this country that suits the |
| the field of Business Process Outsourcing. Many of its | | | | growth of this business. The government also |
| countries are now well known names in this business. | | | | provides tax breaks. |
| Some of its more important nations that have | | | | Kenya has its own call center named KenCall EPZ Ltd. |
| already created a unique base in the BPO industry are | | | | Mauritius too is making its mark in this area and trying |
| Egypt, Ghana, Senegal, South Africa, and Morocco. | | | | to establish a cyber tower, which would be the |
| Kenya, Mauritius and Tunisia, too are in the fray. | | | | second one for this country. |
| Right now there is no doubt that Egypt has the best | | | | The major languages that you will find Egyptians |
| infrastructures to support its BPO industry. It is from | | | | speaking include English, French, Italian, Russian, |
| 2003 that this country is trying to establish its own | | | | Spanish, Portuguese, Arabic, and Hebrew. You will find |
| name in BPO industry. There are various top | | | | that operators in these call centers can serve you |
| companies that now have their businesses in this | | | | through languages like French, English, Arabic, and |
| African nation. Xceed is one such company that has | | | | German. |
| its office in Egypt since the year 2001. | | | | In fact eight African countries have approached India |
| Tunisia, on the other hand, does not have that much | | | | to forge an alliance with Nasscom so they can |
| of a presence in this field. Morocco is another nation | | | | progress further in this field. These countries include |
| that has its share of call centers. Egypt also had an | | | | Ghana, Kenya, Madagascar, Nigeria, Mozambique, |
| affordable cost structure that made it a really serious | | | | Rwanda, Senegal, and Tanzania. |
| competitor. | | | | South Africa too is a powerhouse in BPO business. |
| The reason behind this growth of Egypt in the | | | | Last year TeleTech has established an office here. |
| market of World BPO is because of the various | | | | There is a majority of people in this country that |
| institutions established here that has given its | | | | speak English and moreover provincial and municipal |
| multilingual abilities a real boost. A good amount of | | | | government too provide full support to its BPO |
| Egypt’s population can speak English really well. | | | | industry. |
| This country also has many graduates. Among these | | | | So, it seems that Africa is ready to challenge the |
| graduates at least 40 percent join the call center. | | | | Asian nations that has so far solely ruled the BPO |
| The geographical location and political support of this | | | | sector. |
| country too are beneficial for BPO. Telecom rates | | | | |