| In today's fast paced competitive and cut-throat | | | | Individual customers, Business Travelers, Discount |
| marketplace where no other quote would be more | | | | shoppers or Information seekers are all invading the |
| apt than 'Survival of the fittest', tour & travel | | | | internet in their own varied ways and looking at |
| companies, travel agents, hotel distribution companies, | | | | options available to them: |
| hotel chains, distribution intermediaries, airport | | | | • Seeking information to finalize their Hotel stay, |
| transfer and car hire companies are grappling with | | | | Air bookings etc. |
| how to bring convergence between their brick and | | | | • Seeking Information on facilities, options and |
| mortar and the emerging technologies that are | | | | amenities available |
| multiplying and growing as if they are coming from an | | | | • Comparing Prices |
| assembly / production line. | | | | • Making Hotel reservations online |
| Some of the travel agents, tour operators, hotel & | | | | • Amending / canceling Hotel reservations on the |
| hospitality players see it as a threat especially the | | | | Internet |
| ones who ignored the first wave of technology | | | | They are looking at ease of use, a true personalized |
| (especially the internet platform) around the year | | | | experience, and a 24X7 help line, helpdesk |
| 2000 with a strong feeling that it's not going to | | | | professionals who can guide them / help them with |
| impact their traditional / conventional way of offering | | | | respect to their arrangements including enquiries, |
| travel services to tourists or business travelers. | | | | amendments or cancellations. |
| This is precisely the gap that our Travel Technology | | | | Your web site is the first impression for any new |
| Solutions Group looks forward to fulfilling for you and | | | | visitor to your site. Rather than being at your wit's |
| help you transform and reinvent your travel and | | | | end on how to combat comparison shopping, focus |
| hospitality business into a galloping horse. | | | | on building a web site experience that provides and |
| Strategic / Consulting Services | | | | enhances value proposition for the traveler and helps |
| • How to use Technology to add new customer / | | | | you. |
| target segments for your business? | | | | • Establish Internet as a sales channel for your |
| • How to use Technology to build your brand and | | | | business |
| bring new customers in a cost-effective manner? | | | | • Meet your Revenue Growth Targets |
| • How to use Technology and Outsourcing to | | | | • Build a strong sales funnel by attracting |
| reduce your costs while improving your Customer | | | | prospects to your content rich site |
| Satisfaction Initiatives? | | | | Can you only rely on Hotel consolidators or Hotel |
| • How to use Technology to create Unique Selling | | | | GDS's for your sales? It's almost like saying that I will |
| Points (USP's) or differentiators for your business? | | | | reach my customers only through Media ads or only |
| • How to use Technology to create a Business | | | | through TV or only through Bill Boards. Very |
| Blueprint for the future while deploying technology in | | | | obviously, your marketing plan has to be a mixed |
| a phased manner to demonstrate ROI as per your | | | | media plan including the online media. |
| budget and other specific needs? | | | | In a similar manner you can not afford to just rely on |
| Hotel & Hospitality Industry Software, Services, | | | | one channel to sell your Hotel room Inventory. Your |
| Solutions & Back-office operations | | | | Hotel room Inventory sales has to be affected |
| Hotel Booking Engine Software, Internet based online | | | | through a judicious mix of consolidators, online Hotel |
| booking software including payment gateway options | | | | GDS's , Internet Booking Engines, your own web site |
| , Integration with existing Hotel Front Office and | | | | presence, Partners and Affiliates, Travel Agents and |
| Back Office Applications , Ongoing Software | | | | Tour operators etc. |
| Maintenance for Hotels, Porting and Migration of | | | | This will not only provide you with a good Distribution |
| Software and Data of existing Legacy Systems and | | | | Model for your Room Inventory but also provide you |
| Applications. | | | | with an optimum margin distribution over your sales |
| • Affiliate Marketing Systems, Web site Design, | | | | as well whether you run a single Hotel or a Hotel |
| Development and Search Engine optimization. | | | | chain or you are a Hotel consolidator/ Distributor or |
| • Content Management System including Hotel | | | | an Intermediary. |
| Tariff maintenance and updation, Images, Video, | | | | Can you build your Web site and/or your Hotel |
| Amenities and Facilities, packages etc. | | | | Booking / Reservation System and wait for visitors |
| • XML integration with partner / affiliate sites | | | | or prospects? |
| Travel Agents and Tour Operators | | | | An absolute NO! |
| • Customized Software Development for Travel | | | | In fact you must: |
| Agents and Tour Operators, Internet Booking | | | | • Continue to update your website with rich |
| Engines, Ecommerce Platform, Customer Relationship | | | | content as "Content is the King" |
| Management Systems | | | | • Have a continuing practice for Search Engine |
| • Integration with other standard Application | | | | Optimization - in house or outsourced |
| Software Products & Booking Engines / Platforms, | | | | • Look at all direct and indirect modes to |
| Fare & Content Management Systems | | | | popularize your web presence - blogging, link |
| • Developing and Reaching new customers and | | | | exchange, news and reviews, permission based email |
| customer segments, Cross-selling opportunities | | | | marketing bringing prospects to your web site, |
| Travel Intermediaries | | | | newsletters etc. |
| • B2B Internet based Hotel booking Framework, | | | | • Go for online and offline partners , affiliates, |
| Property Management, and Content Management | | | | travel agents, tour operators, MICE operators, |
| System for Hotels | | | | wholesalers, last minute discounters etc. etc. |
| • Partner and Affiliate Marketing models | | | | Does your web site offer a full service Booking |
| • Customizable Partner and Affiliate websites, | | | | system? |
| XML and HTML feeds to help create viable marketing | | | | A customer should not only be able to book but also |
| opportunities for Partners and Affiliates with minimum | | | | modify or cancel his bookings at his/ her convenience |
| effort required for ongoing content maintenance for | | | | on a 24X7 basis. The customer must know the |
| their web initiative. | | | | Amendment, cancellation / Refund policies very well |
| ASP Model based Services | | | | at the time of booking and must be able to perform |
| • Enable your web site to book your Hotel / chain | | | | any of these operations real time without any |
| of Hotels / properties managed by you | | | | hiccups. |
| • Provide hosted Hotel Booking Engine with all | | | | The customer must also get his/ her refund credited |
| infrastructure, maintenance, administration and day to | | | | to their credit card / Bank Account as per mode of |
| day running tasks as our responsibility while you run | | | | original payment and Refund Policy without any |
| your business | | | | follow-ups. |
| • Provide access to a number of Payment | | | | Do you listen to the Voice of the Customer (VOC)? |
| Gateways to suit your business requirements | | | | As per the Voice of the Customer: |
| (especially for smaller businesses) without the hassle | | | | • You must ensure my Confidentiality and Privacy. |
| of signing and setting up for a Payment Gateway. | | | | • You must have reasonably foolproof security |
| For larger businesses, we recommend signing up a | | | | systems and processes to guard my personal details |
| Payment Gateway directly rather than using our | | | | as well as my Credit Card / Bank Details. |
| services. | | | | • You must offer me a consistent and a good |
| • Provide access to 10000+ Hotels spread | | | | rate for your services. |
| worldwide in a large number of countries with net | | | | • There must not be any kind of hidden charges |
| rate option. | | | | for your services. |
| Solution for Hotel / Hotel Chains / Hotel Distributors/ | | | | • You must provide me with easy and convenient |
| Hotel Intermediaries | | | | way to access you in multiple ways on a 24X7 basis |
| Travel and Travel Products including Hotels is the | | | | • I should get a personalized experience on the |
| fastest growing business on the Internet today. | | | | site. |